It depends on which digital bank you store your money with.

‘New banks’ like Starling have fully-fledged banking licenses.

In the U.K., this means that the FSCS will cover up to £85,000 of your money should the bank go bankrupt. This is exactly the same as with traditional banks.

Other kinds of digital banks, however, aren’t covered by the FSCS.

While they offer other measures of protection, they might not be backed by law.

Yes! Digital banking is incredibly secure. Vast amounts of money and effort have been invested in keeping the process safe from fraud and technical issues.

One of the primary ways banks ensure security is through two-factor authentication, also known as 2FA.

This essentially means that to make a transaction, you need to both give your password and answer a message sent to your smartphone.

This adds some extra hassle to doing business, but it makes it almost impossible for someone to break into your account without stealing your phone.

And even if that happens, there are apps for wiping a phone remotely to clear it of all personal data.

Yes. Most new accounts can be opened on the app and use digital face recognition software to verify your identity. 

The Current Account Switch Service may not be offered as it is with traditional banks, but this may soon change. 

This is a service where your old and new bank will route incoming payments to the right place, including direct debits and standing orders.

It’s easy to get confused by the similar language, and in many cases the two things overlap.

There is, however, an important distinction.

Online banking 

Refers to any system where you can use some banking features online. A traditional, brick-and-mortar bank might have an online portal where you can check your balance, pay for things online or send money to friends.

Digital banking 

Goes much further. Rather than a normal bank that just has an online page, digital banks are designed to work online ‘from the ground up’.

They have no physical offices or branches—it’s all in the app. In practice this means many more features are available online, such as applying for credit cards, financing loans or opening new accounts.

Digital banking is an industry-wide push to make the core functions of banking available online. Even some traditional banks are slowly moving towards this model. Check out this list of the best business bank accounts.

Support is typically given through in-app live chats with members of the bank, along with traditional phone lines in case of issues with the app.

Sometimes customers paying for more expensive plans get special treatment—Revolut’s Premium and Metal plan users get priority service, for example.

Yes. It’s common for people to use a digital account along with a traditional current account to get the best of both worlds.

A typical use case might be transferring a set amount of cash every month from one account to the other as a form of budgeting.

You could also use a digital bank account for some revenue streams—such as invoices, which are generally easier to set up online—but use a traditional bank to store your main funds.

Use our digital banks comparison feature below to find the best deal for you!

Alternatively, check out our review of the 7 best digital bank accounts.

The most important distinction when it comes to digital banks is whether or not they have a full banking license.

This determines what range of services they can offer and whether your money will be protected by the FSCS.

For businesses just looking to dip their toes into the water of fully-online banking, a ‘new bank’ like Starling is a safe choice.

Beyond that, you should consider what features are most important to you.

If you only intend to use digital banking as a way to make transactions with clients or other companies easier, then the speed and simplicity of nonbanks or neobanks might be what you need.

In general, it’s important to remember that this is a new field, yet to stabilise, that comes with complex requirements for the banks: new legal regulations, a new emphasis on security and radical mix-ups in how they work internally.

For that reason, it might be best to stay away from digital banks that have only sprung up recently, especially if they’re not FSCS-protected.

There are three basic kinds of digital banks. The differences mostly concern what licenses they have and what services they’re legally allowed to offer.

New banks

Digital banks with full banking licenses are usually called ‘new banks’. They work as direct competitors to traditional brick-and-mortar banks, and can offer all of the services that they do. Revolut and Starling are examples of new banks.

Neobanks

Neobanks don’t have a full banking license, meaning they can’t independently offer many of the services that new banks do. They typically work by partnering with financial institutions and existing banks to offer more user-friendly services or cut out transaction fees.

Nonbanks

As the name suggests, nonbanks like Monese have no relation to traditional banking at all. Instead, they use electronic money licenses or similar provisions to allow payments or track your spending.

Sometimes, they’re also called Alternative Financial Services, or ‘AFS’. Notably, AFS aren’t supervised by financial watchdogs in the same way banks are. This can have important ramifications in how they can guarantee your money’s safety.

There are many reasons for a business to consider switching to a digital bank for business.

If you’re setting up a new business, opening an account with Tide will enable you to open a limited company in the UK at the same time. 

For growing businesses, digital banks such as Mettle offer free accounting software. 

Here’s some benefits of digital business bank accounts:

Convenience 

Bringing more traditional banking services fully online is especially important for businesses, who often need greater flexibility than simple money transfers or account statements. With digital banking, it’s easier to set up transfers in advance, organise repeat deposits or set invoices for clients.

In addition, most banks offer smartphone apps that allow you to manage money on the go, rather than just at your desk or a physical branch. As you’ll see from this digital banks comparison, most accounts will integrate with your accounting software provider, and as well digital tools such as productivity apps and CRM, which helps the flow of information throughout your business. If you’re using a point of sale system to take payments from customers, this will link to your digital bank account to enable you to receive payments. 

Low Cost

Many digital banks market themselves on reducing or even cutting the fees associated with traditional banking. A cheque, for example, can cost several pounds more to process than digital payments.

The difference can easily add up to hundreds of dollars after only a short period of business. In addition, the convenience and efficiency of digital banking means less overhead on the administrative side of things. Automated payment services can handle transactions for multiple accounts at once, meaning there’s less need for human oversight or accounting.

Eco-Friendly

Going paperless on your finances can have a big impact on your environmental footprint. Rather than wastefully keeping records of past transactions, you can simply call up a digital record whenever it’s required. As a nice bonus, a lack of paper records means it’s much easier to create a ‘single source of truth’ for your company’s finances. There are no outdated or conflicting records when accounts are automatically reconciled by internet services.